Finance
Intra Government Communications Network (ICON)

ToukanLabs worked with the Australian Department of Finance on an Intra Government Communications Network (ICON) workflow solution.

Finance

ICON is the federal government's high speed communications network allowing voice, data, and video transfer between departments within the Australian Capital Territory (ACT). It encompasses 150,000km of fibre connecting 400 government buildings and 88 agencies.

ToukanLabs implemented a secure web portal to harness ICON Work Request management. This established a single source of information for all ICON associated maintenance management activities. It replaced email as the main medium to coordinate Work Requests between clients, service desks, ICON staff, and contractors.

Benefits include:

  • Improved efficiency and transparency of Work Request tracking
  • Enhanced reporting capabilities through the controlled capture of structural quality information
  • Improved decision support information relating to the management of ICON